Topx app Privacy Policy — How your data is protected

1 Introduction

Topx app (topxapp.net) is a trusted online gaming and Sports Betting platform for users in Bangladesh. We believe your personal data belongs to you — and protecting it is our responsibility.

This Privacy Policy explains what data topx app collects, why we collect it, and how we keep it secure. We've written this policy in plain language so you can understand everything clearly, without any legal complexity.

By creating an account, accessing the site, or using any service on topx app, you are considered to have read and accepted this privacy policy. If any part is unclear, please reach out to our support team — we're always happy to help.

2 What data we collect

Topx app only collects data that is necessary to operate the platform, maintain security, and provide you with a better experience. The table below shows the types of data collected by category:

3 How Information Is Collected

Topx app collects information through several methods. Each is described in detail below:

• Directly Provided: Information you provide directly during registration, login, payment, or when contacting support.
• Automatically Collected: Information automatically collected while you use topx app through cookies, log files, and tracking technologies.
• Via Third Parties: Information received from identity verification services or payment processors.
• From your device: When you install the topx app mobile app, it may collect basic device information such as your model and operating system.

Topx app never accesses your contacts, microphone, or camera without your permission.

4 Why We Use Your Information

Topx app uses your data only for specific, legitimate purposes. Your data is never used for anything beyond what is necessary.

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To send bonuses, promotions, and personalized offers.
• To detect and prevent fraud, money laundering, and illegal activity.
• To provide customer support and technical assistance.
• To monitor and improve platform performance.
• To meet legal and regulatory compliance requirements.
• To enforce responsible gaming policies.

5 Sharing Information with Third Parties

Topx app never sells your personal data. However, information may be shared with trusted third parties under specific circumstances.

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive limited data solely to complete transactions.
• Identity Verification Services: Identity document details are verified with authorized institutions as part of the KYC process.
• Technology partners: Only the minimum necessary data is used for server hosting and analytics services.
• Law enforcement agencies: Data may be disclosed to relevant authorities in response to a court order or other legal obligation.

All third-party partners are required to comply with topx app's privacy standards. They are not permitted to use your information for any other purpose.

6 Cookies & Tracking Technologies

Topx app uses cookies and similar technologies on its website and app. These enhance your browsing experience and help the platform function properly.

• Essential Cookies: These cannot be disabled as they are essential for login sessions and security.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand which pages are most visited and how users interact with them.
• Marketing cookies: To show you relevant offers based on your interests.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent topx app from functioning properly.

7 Data Security Measures

Topx app uses industry-standard security technology to protect your data. The core pillars of our security framework are:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
• Two-factor authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Active monitoring to block unauthorized access.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Restricted access policy: Only authorized personnel have access to the data they need.

8 Data Retention Period

Topx app does not retain your data beyond what is necessary. The general guidelines are as follows:

• All data is retained for as long as your account remains active.
• Even after account closure, transaction records may be retained for up to 5 years due to legal obligations.
• Data from inactive accounts is automatically reviewed after 12 months.
• Your personal data will be deleted upon request — though certain records may be retained as required by law.

9 Your Rights

You have certain important rights over your personal data on topx app. To exercise any of these rights, please contact our support team.

• Right to Know: You may request to know what information topx app holds about you.
• Right to rectification: You can request corrections to any incorrect or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to restrict processing: You can object to how your information is being used.
• Right to Data Portability: You can request a copy of your personal data.
• Right to Opt Out: You can opt out of marketing communications at any time.

10 Minor Protection

Topx app strictly prohibits access by anyone under 18. We never knowingly collect any information from minors.

• If we become aware that a minor is using topx app, their account will be suspended immediately.
• Any minor's data found in our database will be deleted promptly.
• If anyone under 18 has access to your device, we recommend enabling parental controls.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

11 Privacy Policy Updates

Topx app may update this privacy policy from time to time. For significant changes, we will:

• We will send notifications via SMS or email to your registered mobile number.
• Push notifications will be sent via the topx app mobile app.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of topx app after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

12 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

• Email: privacy@topxapp.net
• General Support: support@topxapp.net
• Live Chat: At the bottom-right corner of any page on topxapp.net
• Hours: 24 hours a day, 7 days a week